Shipping Policy and Rebate Policy

Shipping Polciy

At SGI Bedding, we are committed to delivering your order quickly, safely, and with complete transparency.

Order Processing
  • All orders are processed within 1–2 business days (excluding weekends and public holidays).
  • Customized orders may require additional processing time.
Delivery Timelines
  • Delivery time: Your order are delivered in 5-7 Working days Once Shipped
Shipping Charges
  •  Charges are calculated at checkout based on location and order size.
Order Tracking
Once your order has been shipped, you will receive an email/SMS notification with a tracking number so you can follow your package in real time.
Delays in Delivery
We strive to meet all delivery timelines; however, delays may occasionally occur due to:
  • Courier or logistics partner issues
  • Extreme weather conditions, strikes, or natural events
  • Unforeseen circumstances beyond our control
In such cases, our customer support team will notify you promptly and assist until your order is delivered.
Shipping Restrictions
  • We are unable to ship to P.O. Boxes, APO/FPO addresses, or freight forwarding addresses.
  • Certain remote or restricted areas may not be serviceable by our courier partners.

  • International shipping is subject to local customs duties, taxes, and regulations, which are the responsibility of the customer.

Rebate Policies

At SGI Bedding, we want you to love your purchase. If you’re not completely satisfied, our return and cancellation process is simple and transparent.

Returns
  • You may return items within 30 days of delivery.
  • Products must be unused, unwashed, and in original packaging with tags intact.
  • Non-returnable items: Customized/personalized bedding and clearance items are final sale and cannot be returned.
Return Shipping
  • Customers are responsible for the return shipping fee, we may bear the shipping if wrong product is delivered from our side or there is any defect in product.
  • You may use your own courier service; however, we strongly recommend a trackable shipping method.
  • SGI Bedding is not responsible for lost or undelivered return packages.
Cancellations
  • Orders can be cancelled within 24 hours of purchase for a full refund.
  • Once an order has shipped, it cannot be cancelled. You may still return it under our return policy.
  • Customized or made-to-order products cannot be cancelled once processing begins.
Refunds
  • Refunds are initiated once the returned item is received and inspected.
  • Refunds will be processed within 5–7 business days back to the original payment method.
  • Shipping charges (if applicable) are non-refundable, unless the return is due to our error (e.g., wrong item or defective product).
  • A confirmation email will be sent once your refund is processed.
Exchanges
  • We do not offer direct exchanges.
  • To receive a different item, simply return your order and place a new purchase on our website.